Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Parimatch, we believe that online gaming should be an enjoyable form of entertainment, never a way to earn money or solve financial problems. Gaming outcomes are based on chance, and the house always has a mathematical advantage in the long term. Please gamble only with money you can afford to lose, and never view gaming as an investment or income source.
Age Verification & Legal Requirements
Online gaming on Parimatch is strictly available only to individuals who are 18 years of age or older, or above the legal gaming age in your jurisdiction in India. We are committed to preventing underage gaming. By accessing our platform, you confirm that you meet the minimum age requirement and comply with all local laws and regulations governing online gaming in India.
Parents and Guardians: If you are concerned about a minor's access to gaming sites, we encourage you to use parental control software and monitor online activity.
Warning Signs of Problem Gambling
Recognizing the warning signs of problem gambling is the first step toward responsible gaming. Please consider seeking help if you experience any of the following:
- Chasing Losses: Attempting to recover lost money by gambling more or with larger stakes
- Hiding Gambling Activity: Concealing the extent of your gaming or lying about time and money spent
- Loss of Control: Inability to stick to predetermined limits on time or money spent gaming
- Neglecting Responsibilities: Prioritizing gaming over work, family, relationships, or personal obligations
- Financial Strain: Using borrowed money, credit cards, or savings to fund gaming activities
- Mood Changes: Becoming irritable, anxious, or restless when not gaming
- Escalating Stakes: Needing to wager larger amounts to achieve the same level of excitement
- Failed Attempts to Quit: Repeated unsuccessful efforts to reduce or stop gaming
- Using Gaming to Escape: Gaming to cope with stress, depression, anxiety, or personal problems
- Relationship Conflicts: Arguments with family or friends about gaming habits or financial decisions
If you recognize any of these signs in yourself or someone you know, professional help is available.
Self-Help Tools & Responsible Gaming Features
Parimatch provides several tools to help you maintain control of your gaming activities:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly) to control spending
- Loss Limits: Establish a cap on the maximum amount you are willing to lose over a given timeframe
- Time-Out/Reality Checks: Take breaks with periodic reminders of time spent and money wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account to help you take a break or quit gaming entirely
- Account Statements: Review detailed records of all transactions and gaming activity
- Session Limits: Set predetermined time limits for each gaming session
We encourage all players to actively use these tools as part of their responsible gaming strategy. To access these features, log into your account or contact our customer support team.
Support & Help Resources in India & Internationally
If you are struggling with problem gambling, professional support is available. Below are recognized organizations that offer confidential assistance:
India & South Asia
- All India Gaming Council (AIGC): Industry body promoting responsible gaming practices across India
- Gamblers Anonymous India: 12-step support program for individuals struggling with gambling addiction
- AASRA (Association for Social and Rural Awareness): Provides counseling and mental health support services in India
- iCall (Befrienders India): 24/7 emotional support helpline – Call 9152987821 or visit www.icallhelpline.org
International Support Organizations
- UK – GamCare: Free, confidential support for problem gambling – www.gamcare.org.uk
- UK – GamStop: Self-exclusion service across UK licensed operators – www.gamstop.co.uk
- Australia – Gambling Help Online: Counseling and referral services – www.gamblinghelponline.org.au
- Canada – Responsible Gambling Council: Evidence-based resources and support – www.responsiblegambling.org
- USA – National Council on Problem Gambling (NCPG): 1-800-GAMBLER helpline – www.ncpgambling.org
- Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA): Comprehensive resources on problem gambling – www.bzga.de
Note: Many of these organizations offer multilingual support, online chat, email counseling, and phone helplines available 24/7 or during extended hours.
Take Action Today
If you or someone you know is experiencing gambling-related problems, please reach out for help immediately. There is no shame in seeking support – professional counselors and support groups are trained to help and maintain your confidentiality.
Remember:
- Gaming is entertainment, not a source of income
- Set limits and stick to them
- Never chase losses
- Take regular breaks
- Seek help early if you notice warning signs
Need immediate help? Contact one of the support organizations listed above or reach out to Parimatch Customer Support for information about self-exclusion and responsible gaming tools.